Service
EcoFlow service center in Kyiv
Warranty and post-warranty repair of power stations, smart generators and solar panels.
- Nova Poshta from anywhere in Ukraine
Warranty repair
What is needed
- Receipt or invoice
- Device serial number
The warranty applies to official devices.
Order a repairPost-warranty repair
- Device diagnostics
- Approval before the repair starts
- Warranty on the work performed
Warranty
Check the warranty by serial number
Send the serial number in the request and we will check it.
Back to the requestEquipment
What equipment we repair
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Portable stations
DELTA and RIVER series.
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Smart generators
Inspection, diagnostics, repair.
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Solar panels
Inspection and repair.
Typical problems
Why people contact us
- Depends on the case Does not charge Order a repair
- Depends on the case Error on screen Order a repair
- Depends on the case Cannot hold the load Order a repair
- Depends on the case Fan is noisy Order a repair
- Depends on the case Does not connect to the app Order a repair
- Depends on the case Cleaning needed Order a repair
Before you bring it in for repair
- Do not disassemble the device yourself.
- If the case is swollen, or there is a smell or smoke — stop using it and unplug it from the mains.
How it works
From request to return of the equipment
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Request
You submit a request on the site or via messenger.
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Handing over the equipment
We will collect it in Kyiv, you can bring it yourself or send it by Nova Poshta.
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Diagnostics
The engineer determines the cause.
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Approval
We agree the repair with you before it starts.
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Repair and return
We repair and return the equipment.
We will give an estimated time after diagnostics.
Why people trust us
- Original spare parts
- Warranty on the work
- Approval before the repair starts
Request
Order a repair
Describe the problem — a manager will contact you and explain how to hand over the equipment.
You can send a video of the problem via messenger — it helps the engineer understand what happened.
Thank you, a manager will contact you
Have your receipt and serial number ready if you have not added them yet.
Send another requestContacts
Contact us in the way that suits you
We will help with your choice, placing an order or questions about equipment you have already received.
- Phone
- +380 93 773 66 86
- Telegram
- @ecoflow_2
- ecoflow.kiev@gmail.com
- Opening hours
- Daily 9:00–20:00
Pickup point
Kyiv region, Sofiivska Borshchahivka, Molodizhna St., 7, Sofia Residence complex.
Please call before you come so that we can prepare your order.
Open in Google MapsQuestions
FAQ
The device was bought from an official seller, the warranty period has not expired and the damage is not mechanical. The engineer confirms this finally after inspection.
Receipt or invoice and the device serial number.
We will give an estimated time after diagnostics.
In Kyiv we collect the equipment ourselves. You can also bring it to the pickup point or send it by Nova Poshta from any city in Ukraine — the manager will tell you how to pack it.
We will quote after a short call and inspection of the equipment.
We accept EcoFlow equipment. Terms depend on the seller and the documents.
Yes, on the work performed.
Yes, after the repair is finished you can pick up the equipment at the service center.
Need installation after the repair?
We will connect the station to your apartment panel. We work in Kyiv and the Kyiv region.