Manufacturer’s warranty — 5 years, EcoFlow service in the EU. We sell original European-version EcoFlow equipment bought from the official EcoFlow EU store. The warranty is provided by the manufacturer itself, and warranty repairs are carried out by EcoFlow service in the EU. If a different term is stated in the specifications of a particular product, that term applies.
The warranty terms are set by the manufacturer: EcoFlow EU warranty policy.
How to make a warranty claim
- Contact us via the Contacts page — by phone, on Telegram or by email.
- Tell us your order number, the model and the serial number of the device.
- Describe the problem and, if possible, attach a photo or video. If the station shows an error code, include it.
- The manager will explain how to send the device to EcoFlow service in the EU.
What to keep
- The document that confirms your purchase.
- The original packaging and contents — you will need them to ship the device to the service.
Your rights by law
Regardless of the warranty terms, the buyer has the rights provided by the Law of Ukraine “On Consumer Rights Protection”. The terms of exchange and return are described on the Returns and exchange page and in the User Agreement.