Exchange and return of goods are carried out in accordance with the Law of Ukraine “On Consumer Rights Protection”. The full terms are in section 7 of the User Agreement.
Goods of proper quality
You can exchange or return a product within the terms and in the manner established by law if it has not been used and the following are preserved:
- presentable appearance and consumer properties;
- full contents and packaging;
- seals and labels;
- the document confirming the purchase.
Goods with defects
If you find a defect, contact us — you have the rights provided by consumer protection legislation. How to prepare a claim is described on the Warranty page.
Damage in transit
Check the parcel at the Nova Poshta branch. If the packaging or the product is damaged, do not accept the parcel: ask the carrier’s employee to draw up a report and contact us.
How to arrange an exchange or return
- Contact us via the Contacts page.
- Tell us the order number and the reason for the exchange or return.
- The manager will agree with you how to send the product by Nova Poshta. If the product is of proper quality, the buyer pays for return shipping. If the product has a defect, does not match the order or was damaged in transit, we pay for shipping.
- Funds are returned within the terms established by law, by transfer to a bank card or an IBAN account using the details you give in your request. We refund this way regardless of the payment method: by card or on receipt.